NICCI President, Ishmael Balogun, Receives Honorary Fellowship at CISCSM Annual Conference 2026

The Nigerian–Indonesian Chamber of Commerce and Industry (NICCI) participated in the 2026 Annual Conference, Awards and Induction Ceremony of the Chartered Institute of Sales and Customer Service Management (CISCSM), held from 5 to 10 October 2026, with a focus on leadership, customer experience, sales excellence and professional development.

The conference, themed “The Extra Mile: Beyond Service, Beyond Expectations,” featured virtual sessions throughout the week before culminating in a physical grand finale on 10 October at NECA House, Alausa, Ikeja, Lagos. The programme brought together professionals and industry leaders to exchange ideas on strengthening business relationships, improving customer outcomes and advancing professional standards in sales and customer service management.

NICCI President, Mr Ishmael Balogun, was among the distinguished speakers at the conference, where he delivered a presentation titled “Leading Beyond the Ordinary: Building a Culture that Goes the Extra Mile.” His presentation examined the importance of purposeful leadership in building organisational cultures that encourage accountability, continuous improvement and a commitment to exceeding expectations.

Discussions at the conference also addressed customer loyalty, brand advocacy, technology-driven sales and customer experience, highlighting the importance of combining innovation with trust, empathy and quality service to meet changing customer expectations.

A major highlight of the ceremony was the induction of new members into the Institute and the conferment of honorary fellowships on distinguished individuals in recognition of their professional contributions and accomplishments. Mr Balogun was among those conferred with an Honorary Fellowship of the Institute and presented with an award in recognition of his professional standing and contributions.

According to reports on the ceremony, the Institute inducted 282 professionals across five membership categories, reflecting its continued commitment to strengthening professional capacity and promoting excellence in sales and customer service management.

The event underscored the importance of continuous learning, ethical practice and accountability in building stronger organisations and achieving sustainable business growth. It also provided a platform for professionals to exchange knowledge and explore practical approaches to improving service delivery and business performance.

NICCI congratulates Mr Balogun and all the honourees and inductees on their recognition and achievements. The Chamber also commends CISCSM for promoting professional development, encouraging knowledge-sharing and advancing service excellence across industries.

Through its participation in professional and business engagements such as this, NICCI continues to support initiatives that strengthen leadership, promote professional standards and contribute to a more competitive business environment.